Vote, Idea
In Salesforce Ideas, an upvote or downvote cast by a community member on an idea, contributing to the idea's score and popularity ranking to help surface the most valuable suggestions.
Definition
In Salesforce Ideas, an upvote or downvote cast by a community member on an idea, contributing to the idea's score and popularity ranking to help surface the most valuable suggestions.
In plain English
“A Vote on an Idea in Salesforce Ideas is an upvote or downvote cast by a community member. Votes contribute to the idea's score and popularity ranking, helping surface the most-requested features or suggestions to the top.”
Worked example
A Foxglen Studios customer browses the Experience Cloud Idea community looking for product suggestions to support. She finds an Idea titled "Add audio waveform export to project files" - a feature she's wanted for months - and clicks the upvote button. Her Vote increments the idea's score from 87 to 88, and the idea's ranking on the Popular Ideas view nudges up by one position. The product team uses cumulative votes as the primary input to roadmap prioritization; her single Vote contributes to that signal. Without the Vote mechanism, the same desire would either go unspoken or arrive as one of dozens of tickets - with it, customer demand aggregates into a measurable signal the product team can act on.
Why Vote, Idea matters
In Salesforce Ideas, a Vote is an upvote or downvote cast by a community member on an idea, contributing to the idea's score and popularity ranking to help surface the most-supported suggestions. Voting is the democratic mechanism that lets communities prioritize ideas.
Voting is what makes Ideas communities useful for product feedback. Without voting, all ideas have equal weight; with voting, popular ideas rise to the top. Mature feedback programs use vote counts as one input to product roadmap decisions while considering other factors like feasibility and strategic alignment.
How organizations use Vote, Idea
Uses idea vote counts as input to product roadmap prioritization.
Treats votes as community voice alongside other prioritization factors.
Reviews top-voted ideas quarterly for roadmap consideration.
Test your knowledge
Q1. What is a Vote on an Idea?
Q2. What do votes drive?
Q3. How should product teams use votes?
Discussion
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