Demote

Demote in Salesforce Knowledge refers to reverting a published article back to draft status. This action removes the article from public visibility and allows authors to make revisions before republishing, useful for correcting errors or updating outdated information.

Demote in Salesforce Knowledge is the action of reverting a published article from Published status back to Draft. Once demoted, the article is no longer visible to readers, and the author can edit it before publishing the corrected version. Demoting is the standard pattern for correcting errors or making substantive updates to a published article: the change is made in draft, the draft is reviewed and approved, and then the article is republished.

Knowledge supports two main approaches to article updates: small corrections can be made through 'Edit as Draft' (which creates a draft version while the published article stays live), or substantive corrections can be made through Demote (which removes the published version while you fix it). The right choice depends on whether the published content is so incorrect that it should not be visible during the fix, or whether it's better to keep the existing version available until the new one is ready. Many organizations use 'Edit as Draft' for routine updates and reserve Demote for content that's actively misleading or harmful and needs to come down immediately.