Privacy policy

Who we are

Salesforce Dictionary is published and operated by KineticBit Inc., a company incorporated in Ontario, Canada. KineticBit Inc. is the organisation responsible for the personal information described in this policy, and is the data controller for the purposes of applicable privacy law, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). In this policy, “we”, “us”, and “our” mean KineticBit Inc.

You can reach our privacy contact at support@salesforcedictionary.com.

Introduction

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (salesforcedictionary.com) and mobile applications.

Information We Collect

We collect minimal information to provide you with the best experience:

• Billing (Pro): If you subscribe to Pro, Stripe collects your payment card details and billing country. We never receive your full card number. We store your plan, subscription status, billing period dates and the Clerk subscription identifiers so we can show your plan and support you.
• Usage Data: We may collect anonymous usage statistics such as pages viewed, features used, and general interaction patterns to improve our website and apps.
• Device Information: We may collect basic device information such as device type, operating system version, browser type, and app version for compatibility and troubleshooting purposes.
• Contact Information: If you choose to contact us via the contact form or email, we collect the information you voluntarily provide (name, email address, and message content).
• Newsletter Subscription: If you subscribe to our weekly newsletter, we collect your name and email address. This information is stored in our local database and emails are sent directly from our server. We do not share your subscription data with any third-party email service.
• Account and study data (mobile apps): Browsing needs no account. If you sign in, our identity provider (Clerk) collects your name, email address, username, and profile photo; content you create (posts, comments, messages, notes, term suggestions, and images you upload) is stored on our servers; and your favourites, streaks, quiz scores, and progress are kept on your device and synced to our servers so they follow you across devices. Signed-out study data stays on the device.
• App diagnostics and notifications: The mobile apps use Firebase Analytics (screens and features used, app version, device model, operating system version) and, if you turn notifications on, a Firebase Cloud Messaging device token.
• Local Storage: Theme preferences stay on your device. On our website, we use browser local storage to save your theme preference.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our website and mobile applications
• Analyze usage patterns to enhance content and features
• Respond to your inquiries and support requests
• Send you our weekly newsletter if you have subscribed
• Ensure technical functionality and security

Cookies and Tracking Technologies

Our website uses Google Analytics to help us understand how visitors interact with our content. Google Analytics uses cookies to collect anonymous usage data. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We also use browser local storage to save your theme preference (light or dark mode). This data stays on your device and is not transmitted to our servers.

Advertising in Our Mobile Apps

Our mobile apps are free and supported by advertising served through Google AdMob (Google LLC). To show ads, the Google Mobile Ads SDK collects your device’s advertising identifier (on iOS, only if you allow tracking when the system asks) and app set ID, basic device information, your IP address (used to estimate an approximate location and to detect fraud), and how you interact with the ads you see, such as impressions and clicks. Where you allow it, Google may use this data to personalise the ads you see across apps. If you don’t allow tracking or personalisation, ads are still shown but are not personalised using the advertising identifier. We never give advertisers or Google’s advertising systems your name, email address, account details, or study data, and we do not control the advertisers whose ads appear. Pro, the optional paid plan on the website, does not change the ads shown in the Android app.

If you are in the European Economic Area, the United Kingdom, or Switzerland, or in a US state with applicable privacy law, the app asks for your consent choices before any ad is requested. You can revisit those choices at any time in the app under Settings → Legal → Privacy options, and on iOS you can change tracking permission under Settings → Privacy & Security → Tracking. On Android you can reset or delete the advertising identifier and turn off ad personalisation for every app under Settings → Privacy → Ads. Google describes how it uses this data at policies.google.com/technologies/partner-sites, lists the ad technology providers it may share data with at support.google.com/admob/answer/9012903, and lets you manage ad personalisation at adssettings.google.com.

Data Storage and Security

Account data and the content you create are stored by our service providers: Clerk (sign-in), Supabase (database), Cloudflare (uploaded images), and Vercel (website hosting). Firebase (Google) processes app analytics and push notifications, and Google AdMob processes the advertising data described above. These providers may store data in the United States. All data travels over encrypted connections (HTTPS/TLS), and access is limited to what is needed to run the service. No system is completely secure, so we cannot promise absolute security, but we take reasonable steps to protect your information.

How Long We Keep Information

Account data and the content you created are kept while your account exists and deleted when you delete your account or ask us to. Push notification tokens are removed when you turn notifications off or uninstall the app. Newsletter data is kept until you unsubscribe. Analytics data is retained by Firebase and Google Analytics for the retention periods set in our configuration, and advertising data is retained by Google under its own policies. Data stored only on your device or in your browser is removed when you uninstall the app or clear your browser data. Support emails are kept as long as needed to resolve your request. Billing records are kept for seven years after the transaction to meet Canadian tax and accounting requirements, even if you delete your account; card details are held by Stripe under its own policy.

Third-Party Services

Our website and apps rely on these providers:

• Clerk: Sign-in, account security and subscription management (Clerk Billing)
• Stripe: Payment processing for Pro subscriptions
• Supabase: Database and content storage
• Cloudflare: Storage for uploaded images
• Vercel: Website hosting and privacy-friendly aggregate analytics
• Firebase by Google: App analytics and push notifications in the mobile apps
• Google Analytics: For anonymous website usage analytics
• Google AdMob:For advertising in our mobile apps, as described in “Advertising in Our Mobile Apps” above
• Salesforce Lightning Design System (CDN): For website styling, served via cdn.jsdelivr.net

These services may collect data in accordance with their own privacy policies. We do not sell your personal information. Sharing the advertising identifier and related ad data with Google so it can serve ads may count as a “sale” or “sharing” for targeted advertising under some US state laws; you can opt out in the app as described above.

Children’s Privacy

Our website and apps are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13, and we do not knowingly show personalised ads to children. If you believe we have inadvertently collected such information, please contact us so we can promptly remove it.

Your Rights

You have the right to:

• Access any personal information we hold about you
• Cancel Pro at any time from Account, then Billing
• Delete your account and personal information at any time from Delete your account, from the mobile app under Settings → Delete account, or by emailing us
• Opt out of analytics tracking
• Change your advertising consent choices in the app (Settings → Legal → Privacy options) and withdraw tracking permission in your device settings
• Unsubscribe from our newsletter at any time via the unsubscribe link in every email, or by contacting us at support@salesforcedictionary.com
• Clear all locally stored data by clearing your browser data or uninstalling our mobile apps

If you are in Canada, you may also complain to the Office of the Privacy Commissioner of Canada. If you are in the EEA or the UK, you have the rights set out in the GDPR / UK GDPR, including the right to complain to your supervisory authority. If you are in a US state with a privacy law, we will not discriminate against you for exercising your rights.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the “Last updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise any of the rights described above, please contact us at:

KineticBit Inc.
support@salesforcedictionary.com