Popular Ideas
In Salesforce Ideas communities, a list view that surfaces the ideas with the most votes or engagement from community members, helping organizations identify the most requested features or improvements.
Definition
In Salesforce Ideas communities, a list view that surfaces the ideas with the most votes or engagement from community members, helping organizations identify the most requested features or improvements.
In plain English
“Popular Ideas is a list view in Salesforce Ideas communities that surfaces the ideas with the most votes or engagement. It helps organizations identify the most requested features or improvements from their community members.”
Worked example
The product manager at Verdant Agriculture, a SaaS for crop growers, opens the Popular Ideas list view in their Experience Cloud Idea community every Friday morning. The view sorts the 4,200 active Ideas by vote count descending; the top 10 today are "Auto-pin satellite imagery to field records," "Bulk-edit irrigation schedules," and eight others. She tags the top three for the next backlog grooming session, replies in-thread that they're under consideration, and updates the status field on each Idea so submitters see "Reviewing." The Popular Ideas view turns 4,200 unranked submissions into a prioritized backlog without any external prioritization tooling.
Why Popular Ideas matters
In Salesforce Ideas communities, Popular Ideas is a list view that surfaces the ideas with the most votes or engagement from community members, helping organizations identify the most requested features or improvements. Sorting by popularity makes the most-supported ideas visible at the top, ensuring that the community's collective priorities are clear to both users and administrators.
Popular Ideas is part of the Ideas feature, which is largely legacy in Salesforce now. The concept of community-driven prioritization remains valuable in any feedback program, but modern implementations may use different platforms. Knowing about Popular Ideas matters mostly for understanding legacy Ideas implementations and the broader pattern of community-driven prioritization.
How organizations use Popular Ideas
Helps clients with legacy Ideas implementations evaluate Popular Ideas usage and modern alternatives.
Treats community-driven prioritization as valuable regardless of platform, focusing on the concept rather than the specific feature.
Migrated from Ideas to a modern feedback platform while preserving the community prioritization concept.
About the Author
Dipojjal Chakrabarti is a B2C Solution Architect with 29 Salesforce certifications and over 13 years in the Salesforce ecosystem. He runs salesforcedictionary.com to help admins, developers, architects, and cert/interview candidates sharpen their fundamentals. More about Dipojjal.
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