Volunteer Management
In Salesforce Nonprofit Cloud (formerly Volunteers for Salesforce), features for managing volunteer recruitment, scheduling, hours tracking, and assignment, connecting volunteer activities with organizational programs and campaigns.
Definition
In Salesforce Nonprofit Cloud (formerly Volunteers for Salesforce), features for managing volunteer recruitment, scheduling, hours tracking, and assignment, connecting volunteer activities with organizational programs and campaigns.
In plain English
“Volunteer Management in Salesforce Nonprofit Cloud handles volunteer recruitment, scheduling, hours tracking, and assignment. It connects volunteer operations with your CRM data for integrated nonprofit operations.”
Worked example
Riverstone Wildlife Trust uses Volunteer Management in Salesforce Nonprofit Cloud (formerly Volunteers for Salesforce) to coordinate 800 active volunteers across rescue events, classroom programs, and field research. The platform tracks volunteer recruitment (intake forms create Volunteer records), scheduling (matching volunteers to events based on skills and availability), hours (logged via mobile sign-in), and assignments. Reports support the annual board report on volunteer impact. Without Volunteer Management, the same coordination would happen in spreadsheets - error-prone at the scale of 800 volunteers and dozens of weekly events.
Why Volunteer Management matters
In Salesforce Nonprofit Cloud (formerly Volunteers for Salesforce), Volunteer Management provides features for managing volunteer recruitment, scheduling, hours tracking, and assignment, connecting volunteer operations with CRM data for integrated nonprofit operations.
Volunteer management is a core operational need for nonprofits that depend on volunteer labor. Tracking who's available, scheduling shifts, recording hours, and recognizing contributions all benefit from CRM integration. Mature nonprofit operations treat volunteer management as integrated with donor management and program delivery.
How organizations use Volunteer Management
Uses Volunteer Management for recruitment, scheduling, and hours tracking.
Integrates volunteer data with donor records for complete constituent view.
Implements Volunteer Management as part of Nonprofit Cloud rollouts.
Trust & references
Straight from the source - Salesforce's reference material on Volunteer Management.
- Volunteers for SalesforceSalesforce Help
Test your knowledge
Q1. What is Volunteer Management?
Q2. Why integrate with CRM?
Q3. What does it track?
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