Question 1

What is Like, Chatter Answers in Salesforce?

Accepted Answer

Like, Chatter Answers was the endorsement action inside Chatter Answers, the retired Salesforce self-service Q&A community. Clicking it recorded an up vote on the question or reply rather than a Chatter like.
The counts surfaced as UpVotes on the Question record and as UpVotes, DownVotes and VoteTotal on the Reply record. There was no separate Chatter Answers object behind the button.
It is retired. Chatter Questions replaced it, and new orgs stopped receiving Chatter Answers in Summer '16. Salesforce times the wind-down by subscription end, not by a release. You meet the term now only in inhe

Question 2

Can you explain Like, Chatter Answers in plain English?

Accepted Answer

Picture an old customer help forum where you could give a thumbs up to a question or an answer that helped. That button was this. Salesforce switched the forum off years ago, so the button went with it.

Question 3

What is a real example of Like, Chatter Answers?

Accepted Answer

A payroll software vendor ran a Chatter Answers zone for its small-business customers. A user posted "Direct deposit file rejected by the bank" and drew four replies. Twenty-six people clicked Like on the question, so Question.UpVotes read 26. One reply collected 12 up votes and 3 down votes: Reply.UpVotes 12, Reply.DownVotes 3, Reply.VoteTotal 15. The asker marked that reply best, which wrote its Id into Question.BestReplyId. Years later the vendor ran the Q&A Migration app, the zone stopped rendering, and Chatter Questions took over.

Question 4

What is the most important tip for working with Like, Chatter Answers?

Accepted Answer

Like, Chatter Answers is retired and Chatter Questions replaced it. Salesforce's active retirements list gives the timing as Order End Date, so there is no single cutoff release.

Question 5

What did clicking Like in Chatter Answers actually record?

Accepted Answer

An endorsement raised the UpVotes counter on the Question or Reply record, and Reply also tracked DownVotes and VoteTotal. Nothing in the documented schema ties that to a Chatter feed item, so report on this history from Question and Reply.

Question 6

How does Salesforce's current retirements list time the end of Chatter Answers?

Accepted Answer

There is no global shutoff release. The active retirements page gives the timing as Order End Date, so a legacy org kept the feature until its contract ended. Summer '16 is a different milestone: from that release, new orgs never received Chatter Answers at all.

Question 7

You inherit an org holding old Chatter Answers data, and the business wants customers to endorse helpful answers again. What do you build on?

Accepted Answer

No Setup switch survives, so reviving the zone is off the table. Chatter Questions is the supported replacement. A question becomes a feed item, the asker or a moderator picks a best answer, and the ordinary Chatter Like carries the endorsement.

Like, Chatter Answers

Definition

In plain English

Worked example

What the like recorded, and what happened to it

Questions and replies were scored differently

Why the dates in old runbooks disagree

The data warning worth reading twice

Ghosts left behind in the schema

Trust & references

About the Author

Test your knowledge

Discussion