Salesforce terms starting with H

In Salesforce Einstein (formerly used in Community reputation scoring), a decay parameter that determines how quickly the influence of older activities diminishes over time when calculating engagement or reputation scores.

In Salesforce's AI context (Einstein), when a generative AI model produces a response that sounds plausible but is factually incorrect or fabricated, which the Einstein Trust Layer aims to mitigate through grounding and data validation.

In Salesforce Service Cloud and Einstein Bots, the transfer of a customer conversation from an automated bot or AI agent to a live human agent, typically triggered when the bot cannot resolve the customer's issue.

In Salesforce Shield Platform Encryption, a dedicated tamper-resistant hardware device used to securely generate, store, and manage encryption keys, providing an additional layer of key security for sensitive data.

Health Check is a Setup tool that evaluates the security configuration of the Salesforce org against Salesforce's recommended baseline standards. It assigns a score from 0 to 100 and identifies specific settings that are below recommendations, such as password policies, session settings, and login requirements.

Health Cloud is an industry-specific Salesforce product built for healthcare and life sciences organizations. It provides a patient-centric data model, care plan management, clinical timelines, and provider relationship tools. Health Cloud extends Service Cloud with healthcare-specific features for managing patients, members, and care coordination.

Health Cloud CRM Analytics Settings is a Setup page for configuring analytics dashboards and datasets specific to healthcare organizations using Health Cloud. It enables pre-built healthcare analytics templates for patient population health, care coordination metrics, and clinical outcome tracking.

Health Cloud Setup is a centralized Setup page that guides administrators through enabling and configuring Health Cloud features for healthcare and life sciences organizations. It includes configuration steps for the patient data model, care plan templates, clinical timelines, and provider relationship management.

In Salesforce Health Cloud, an object representing a patient's care plan that defines health goals, problems, tasks, and care team assignments, used to coordinate and track patient treatment across providers.

Heroku is a cloud application platform (PaaS) owned by Salesforce that lets developers build, deploy, and scale applications using popular languages like Node.js, Python, Ruby, Java, and Go. Heroku integrates with Salesforce through Heroku Connect, enabling bidirectional data sync between Heroku Postgres databases and Salesforce objects.

Hierarchy Custom Settings in Salesforce are a type of Custom Setting that uses a built-in hierarchy to personalize application behavior at three levels: organization-wide defaults, profile-level overrides, and individual user-level overrides. When code or a formula accesses a Hierarchy Custom Setting, Salesforce checks for a value at the current user level first, then the user's profile, and finally the org default, returning the most specific match. Hierarchy Custom Settings data is stored in the application cache, which means accessing it does not count against SOQL query limits. They are commonly used for feature flags, thresholds, and per-user configuration values.

A Salesforce license type for Experience Cloud sites that supports large numbers of external users (hundreds of thousands to millions) with limited object access, using a special sharing model based on foreign keys rather than roles.

A Lightning Experience component that appears at the top of a record page displaying key fields and quick actions for the record, giving users immediate visibility into the most important information.

Holidays is a Setup page where administrators define organization-wide or business-hours-specific holiday dates. When a holiday is associated with a Business Hours record, Salesforce excludes that day from entitlement process calculations, case escalation timers, and milestone countdowns, ensuring SLA calculations accurately reflect non-working days.

In Salesforce Environment Hub, the Home Organization is the primary production Salesforce org that a company designates as the central registry for every related Salesforce org - sandboxes, developer orgs, trial orgs, packaging orgs, and partner orgs it connects to the Hub. The Home Org manages user access to the Environment Hub page, issues single sign-on to the connected orgs, and serves as the control point for auditing the org estate. Every Environment Hub has exactly one Home Organization.

The default landing page tab in Salesforce that displays a personalized dashboard of tasks, calendar events, recent records, performance metrics, and assistant notifications for the logged-in user.

A Salesforce feature in Classic UI that displays a popup with key record details when a user hovers their mouse cursor over a record link, allowing quick previews without navigating away from the current page.

A developer tool (like Workbench or browser dev tools) used to inspect HTTP request and response traffic between a client and the Salesforce API, helpful for troubleshooting API integrations and SOAP/REST calls.

Hyperforce is Salesforce's architecture that enables Salesforce products to run on major public cloud infrastructure providers like AWS, Azure, and GCP. It allows organizations to store data in specific geographic regions to meet local data residency requirements while maintaining the same Salesforce functionality, security, and trust standards.

Hyperforce Assistant is a Setup tool that guides administrators through the process of migrating their Salesforce org to Hyperforce, Salesforce's public cloud infrastructure. The assistant provides assessment steps, compatibility checks, and migration planning resources to ensure a smooth transition to the new architecture.