Definition
A Lightning Experience component that appears at the top of a record page displaying key fields and quick actions for the record, giving users immediate visibility into the most important information.
Real-World Example
Consider a scenario where a sales rep at Pinnacle Corp is working with Highlights Panel to manage and organize customer data more effectively. They configure Highlights Panel to ensure the sales and service teams have a unified view of every customer interaction, from initial contact through ongoing support. This setup reduces duplicate data entry and improves cross-team collaboration.
Why Highlights Panel Matters
The Highlights Panel is a Lightning Experience component that appears at the top of a record page, displaying key fields and quick actions for the record. Admins configure which fields appear in the panel through the page layout (in Classic) or through the Lightning record page in Lightning App Builder. The panel typically shows 4-8 of the most important fields plus relevant action buttons, giving users immediate visibility into critical information.
Highlights Panel design matters because it's the first thing users see on every record page. A well-designed panel surfaces the fields users most often need to glance at, while a cluttered or poorly chosen panel forces users to scroll or hunt for information. Mature orgs treat Highlights Panel design as a UX decision, choosing fields based on actual user needs rather than just listing every important field. The panel can also include compact layouts that determine what shows on mobile devices and in related list previews.
How Organizations Use Highlights Panel
- •BrightEdge Solutions — Configured Account Highlights Panels to show the fields sales reps glance at most often: primary contact, last activity, deal stage, and key relationship indicators.
- •NovaScale — Treats Highlights Panel design as part of their record page UX work, picking fields based on what users actually need at a glance.
- •Vertex Global — Maintains different Highlights Panels for different page layouts so each user persona sees the fields most relevant to their role.