Definition
A Salesforce Industries (OmniStudio) component that creates guided, step-by-step user interfaces for complex business processes, combining data collection, integration procedures, and conditional logic in a single interactive flow.
Real-World Example
the Salesforce admin at FreshStart Inc. uses OmniScript to automate a multi-step process that previously required three different people to complete manually. OmniScript now handles the entire sequence in seconds, sending notifications at each step and logging every action for audit purposes.
Why OmniScript Matters
An OmniScript is a Salesforce Industries (OmniStudio) component that creates guided, step-by-step user interfaces for complex business processes, combining data collection, integration procedures, and conditional logic in a single interactive flow. OmniScripts walk users through structured processes like loan applications, claim filings, customer onboarding, and service request workflows, with each step gathering input or displaying information.
OmniScripts are part of the OmniStudio toolkit (formerly Vlocity) commonly used in Salesforce Industries products like Communications Cloud, Insurance Cloud, and Health Cloud. They differ from standard Salesforce Flow in being more focused on customer-facing or agent-facing guided workflows, with richer UI components and tighter integration with the broader OmniStudio toolset (Integration Procedures, FlexCards, DataRaptors). For organizations using Salesforce Industries, OmniScripts are the typical pattern for building structured customer or agent experiences.
How Organizations Use OmniScript
- •Coastal Health — Built patient intake OmniScripts that walk staff through structured intake processes, capturing data and creating records.
- •Redwood Financial — Uses OmniScripts for loan application workflows, with integrated data collection, validation, and submission.
- •NovaScale Communications — Built customer service OmniScripts that guide agents through complex troubleshooting and resolution workflows.