Definition
The Clinical Data Model in Salesforce Health Cloud is a pre-built data model designed for healthcare organizations to manage clinical information. It includes standard objects and fields for clinical encounters, conditions, medications, allergies, immunizations, procedures, and observations, aligned with healthcare data standards like HL7 FHIR to enable interoperability with electronic health record (EHR) systems.
Real-World Example
At their company, a support manager at QuickAssist leverages Clinical Data Model to improve response times and customer satisfaction scores. After implementing Clinical Data Model, agents have the tools and context they need to resolve issues on the first contact. Average handle time decreases by 20% and CSAT scores climb to an all-time high of 94%.
Why Clinical Data Model Matters
The Clinical Data Model in Salesforce Health Cloud is a pre-built data model designed to capture clinical information about patients in a standards-aligned way. It includes standard objects for clinical encounters (visits and appointments), conditions (diagnoses and health problems), medications (prescriptions and administrations), allergies, immunizations, procedures, and observations (vitals, lab results, measurements). The model is aligned with healthcare data standards like HL7 FHIR, which is the dominant standard for healthcare interoperability.
The standards alignment matters because most healthcare organizations need to exchange data with electronic health record (EHR) systems, payer systems, and external clinical systems. By modeling data the way FHIR does, Health Cloud reduces the friction of integrating with EHRs and lets healthcare organizations build workflows on top of their clinical data without inventing their own object structures. The model is opinionated but flexible, supporting both standard healthcare workflows and customization for organization-specific needs.
How Organizations Use Clinical Data Model
- •Coastal Health — Stores patient clinical data in Health Cloud's Clinical Data Model and syncs it bidirectionally with their Epic EHR through a FHIR-based integration. The standards alignment made the integration significantly faster to build than a custom data model would have.
- •Wellness Partners — Uses the Clinical Data Model's Condition object to track chronic conditions across their patient population. Condition records support population health reporting that wouldn't be feasible with ad-hoc fields on Account.
- •Nimbus Health — Built care coordination workflows on top of the Clinical Data Model, taking advantage of the relationships between Encounters, Conditions, and Medications to give care teams a complete view of each patient.