Salesforce terms starting with K

In Salesforce Shield Platform Encryption, a cryptographic function that derives encryption keys from a master secret and org-specific data. This ensures each tenant's encryption keys are unique even on shared infrastructure.

Key Management is a Setup page where administrators manage encryption keys used by Shield Platform Encryption, including generating new tenant secrets, rotating keys, archiving old secrets, and configuring key material sources. Proper key management ensures that encrypted data remains secure and recoverable.

In Salesforce security, a set of public and private cryptographic keys used for SSL/TLS certificates, connected app authentication (JWT bearer flow), or API integrations requiring secure communication.

In Salesforce Shield Platform Encryption, the process of generating a new tenant secret to derive new encryption keys. Data is re-encrypted with the new keys while the old secret is archived for backward compatibility.

Knowledge Action is a Setup feature for configuring automatic Knowledge article suggestions and actions within the Service Console. It defines the rules for suggesting relevant articles when agents view Cases, and can automatically attach or insert article content into Case responses.

A Salesforce Service Cloud component (in Classic) that provided agents with a sidebar widget to search, attach, and share Knowledge articles directly from the case record while assisting customers.

A Knowledge Article in Salesforce is the parent record in the Lightning Knowledge data model that holds metadata and version history for a single piece of help content used by service agents and customers. Each Knowledge Article (KnowledgeArticle in the API) acts as a stable, permanent identifier, while the actual content - title, summary, body fields, attachments - lives on related Knowledge Article Version records (KnowledgeArticleVersion). This split lets a single article move through draft, published, and archived states without changing its URL or breaking inbound links from cases, communities, or external systems. Knowledge Articles can be authored in multiple languages (each translation is a separate version chain), categorized through Data Categories, restricted by visibility rules, and exposed across multiple channels: internal agent console, public help sites built with Experience Cloud, the Salesforce mobile app, and chat or bot deflection flows. Lightning Knowledge replaces the legacy Salesforce Classic Knowledge model, which used Article Types instead of Record Types and stored content in many parallel custom objects.

In Salesforce Knowledge, a specific version of an article that tracks its lifecycle states (Draft, Published, Archived). Multiple versions can exist so edits can be drafted without affecting the live published version.

The unified Knowledge interface in Salesforce Lightning Experience and Service Cloud console that lets agents search, view, create, and attach Knowledge articles. It provides a single integrated experience within the case workspace.

Knowledge Settings is a Setup page where administrators enable and configure Salesforce Knowledge for the org. Settings include enabling Lightning Knowledge, configuring article types, setting up languages for multi-language knowledge bases, and controlling how articles appear in search results and customer-facing channels.

A Service Cloud console component in Salesforce Classic that displays suggested Knowledge articles alongside a case record. It automatically surfaces relevant articles based on case fields to help agents find answers quickly.