Tag
In Salesforce, a Tag is a user-defined keyword attached to a record to aid personal categorization and search.
Definition
In Salesforce, a Tag is a user-defined keyword attached to a record to aid personal categorization and search. There are two Tag types: Personal Tags (private to the user who applied them) and Public Tags (visible to everyone in the org). Tags don't enforce values from a picklist - users type any keyword - which makes them flexible for ad-hoc organization but poor for structured reporting. They're commonly used for "read later" bookmarking, personal pipeline marking, and quick record-grouping outside formal picklists.
In plain English
“A Tag in Salesforce is a user-defined keyword or label applied to records for easier categorization and finding. Tags are personal or public and make records easier to organize and discover through tag-based search.”
Worked example
A sales rep at Crestline Software tags her five hottest Opportunities with the Personal Tag "closing-this-week" so she can pull a quick list from the Tags sidebar every morning. Her colleague on a separate team uses the same "closing-this-week" as a Public Tag across the Sales team's shared watchlist. Neither blocks the other; Personal and Public Tags coexist on the same record and are listed separately in the Tags section.
Why Tag matters
In Salesforce, a Tag is a user-defined keyword or label that can be applied to records, making them easier to categorize and find through tag-based search and personal tag organization. Tags can be personal (visible only to the creator) or public (visible to all users), providing a lightweight categorization system.
Tags provide an informal categorization mechanism alongside formal picklist-based classification. They're useful for personal organization (tagging records you want to return to) and shared categorization (public tags for team use). Usage has declined in favor of other mechanisms like list views and reports, but tags remain available.
How organizations use Tag
Uses personal tags for individual rep organization of important records.
Considers tags as one categorization option alongside picklists and list views.
Treats tags as a lightweight supplement to formal categorization.
Trust & references
Straight from the source - Salesforce's reference material on Tag.
- Tags OverviewSalesforce Help
Test your knowledge
Q1. What is a Tag?
Q2. What types exist?
Q3. How do they complement other features?
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