Real-Time Translations

Real-Time Translations is a Setup feature that enables automatic translation of Knowledge articles and other content in real time using AI-powered translation services. It allows organizations to make their content instantly available in multiple languages without waiting for manual translation cycles.

Knowledge bases live or die by content velocity. A team writes in English, a translation team renders the article in seven languages, and the localized articles arrive a week later - by which time the original has already been edited. Real-Time Translations breaks that cycle with AI-powered translation that runs at publish time. The reader gets a translated version immediately; a human translator can refine it later.

The reason it's a configuration choice rather than a default is quality. Machine translation has gotten remarkably good for general content but still produces awkward output for technical terminology, brand voice, and language pairs with limited training data. Enable it for content that benefits more from speed than from polish (bug workaround articles, status updates, draft content); reserve human translation for the customer-facing materials where every sentence matters.