Published Translation
In Salesforce Knowledge, a translated version of a knowledge article that has been published and made available to users in the target language, part of the multi-language knowledge base feature.
Definition
In Salesforce Knowledge, a translated version of a knowledge article that has been published and made available to users in the target language, part of the multi-language knowledge base feature.
In plain English
“A Published Translation in Salesforce Knowledge is a translated version of a knowledge article that's been published and made available in the target language. It's part of the multi-language knowledge base feature for supporting global audiences.”
Worked example
Cascadia Healthcare's Knowledge team maintains 1,200 customer-facing articles in English, then localizes the most-viewed 400 into French, German, and Spanish. When the source English article changes, a translation queue sends the new content to a translation vendor; once it's back, the localized version becomes a Published Translation linked to the English parent article. A French-speaking customer landing on the help center sees the French Published Translation automatically because their browser locale matches; if the French version is unpublished or out of date, the system falls back to the English original. The Published Translation framework is what makes a single source-of-truth Knowledge base usable by global customers without forking the article tree per language.
Why Published Translation matters
In Salesforce Knowledge, a Published Translation is a translated version of a knowledge article that has been published and made available to users in the target language, part of the multi-language knowledge base feature. Each article can have translations in multiple languages, with each translation going through its own publishing workflow. Published translations appear to users in their language preference alongside the original.
Multi-language Knowledge is valuable for global organizations serving customers in many languages. Without it, customers get English content even if they prefer other languages, hurting experience and self-service effectiveness. With it, each user sees content in their preferred language. Mature global Knowledge programs invest in translation workflows, quality control, and keeping translations in sync when source articles are updated. This is nontrivial work but valuable for global customer experience.
How organizations use Published Translation
Publishes knowledge articles in 8 languages, with translation workflows to keep all versions current.
Uses translation management to ensure customers in each region see knowledge in their language.
Treats translation quality as part of the customer experience investment for global markets.
Trust & references
Straight from the source - Salesforce's reference material on Published Translation.
- Publish Articles and TranslationsSalesforce Help
About the Author
Dipojjal Chakrabarti is a B2C Solution Architect with 29 Salesforce certifications and over 13 years in the Salesforce ecosystem. He runs salesforcedictionary.com to help admins, developers, architects, and cert/interview candidates sharpen their fundamentals. More about Dipojjal.
Test your knowledge
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