Definition
Email Attachments is a Setup page where administrators configure how email attachments are handled in the org, including maximum attachment size limits, whether attachments are stored as Salesforce Files or classic Attachments, and security settings for inbound and outbound email attachments.
Real-World Example
The admin at FinServe Bank configures Email Attachments settings to set a maximum attachment size of 10 MB for outbound emails and enables the option to store all inbound email attachments as Salesforce Files rather than legacy Attachments. This ensures all documents are stored in the modern Files system with versioning and sharing capabilities.
Why Email Attachments Matters
Email Attachments is a foundational element of Salesforce administration. Admins rely on it to control how users interact with the platform, ensuring that the right people have the right access while maintaining data integrity across the organization. Misconfiguring this area can lead to security gaps, data leakage, or frustrated users who cannot do their jobs.
As your Salesforce org grows and evolves, Email Attachments becomes increasingly important for governance. It helps administrators enforce business policies without writing code, making it an essential tool for the 80% of Salesforce customization that happens declaratively through clicks, not code.
How Organizations Use Email Attachments
- •ABC Company — Configured Email Attachments to enforce their data governance policies across 500+ users. By setting up proper controls, they reduced unauthorized data exports by over 90% and passed their annual security audit without any findings for the first time.
- •Globex Industries — Used Email Attachments to streamline their onboarding process for new hires. Instead of manually configuring access for each person, they built standardized configurations that could be assigned in minutes, reducing IT onboarding time from two days to under an hour.
- •Initech Corp — Applied Email Attachments as part of a broader org cleanup initiative. By auditing and optimizing their setup, they improved page load times, reduced user confusion caused by unnecessary fields, and made their Salesforce instance more maintainable for the admin team.