Chatlet

A Chatlet in Salesforce is a compact, mini version of a chat interface component used within the Salesforce Console. Chatlets allow agents to manage aspects of a chat session (such as viewing transfer options, customer details, or canned responses) in small pop-up panels within the console without navigating away from their current workspace.

A Chatlet is a compact, mini-version of a chat-related interface that appears as a pop-up panel inside the Salesforce Service Console. Chatlets give agents quick access to common actions and information during a chat session without forcing them to navigate away from the active conversation. Common Chatlets include the Transfer Chatlet (for transferring a chat to another agent or queue), Quick Text Chatlet (for inserting canned responses), Customer Info Chatlet (for viewing details about the visitor), and similar focused panels.

Chatlets are part of the legacy Live Agent and Chat Console design. In the modern Lightning Service Console, much of this functionality is delivered through the standard utility bar, related lists, and side panels rather than dedicated Chatlets. The concept persists in some legacy configurations and in vendor-built CTI integrations that still use the older Chatlet pattern. New deployments don't typically use Chatlets explicitly, but the underlying need (giving agents quick access to chat tools without context-switching) is met through the Service Console's built-in utility bar and panels.