Survey Questions are the individual prompts within a Survey — the actual questions respondents answer. Each Question record has a Type (Single Select / Free Text / NPS / Rating / etc.), required flag, and (for choice-based types) related Choice records. Most Survey Questions are created inline via Survey Builder rather than via the SObject directly.
- Open Setup → Surveys (or App Launcher → Surveys) → click into a Survey
Survey Questions are created inside Surveys via Survey Builder.
- Click Add Page (if needed) → drag a Question type onto the page
Page hierarchy: Survey → Pages → Questions. Each page has its own set of questions.
- Pick Question Type
Single Select / Multi Select / Free Text / Long Text / Numeric / Rating / Slider / NPS / Date / Time / File Upload / Image / Ranking. Each has different display + data shape.
- Set Question Text and Description
Question Text is the prompt; Description provides context ("answer thinking about your last 30 days of usage").
- Tick Required if mandatory
Required questions block submission; optional questions can be skipped.
- For choice-based: configure Choices via the Choices panel
Single Select / Multi Select / Ranking questions need answer options — add via the in-builder Choices editor.
- Configure Logic / Branching (optional)
Show/hide questions based on previous answers. "If NPS < 7, show the 'what would you change' question."
- Save the Survey
Questions are now part of the survey. Activate the survey to start collecting responses.
Required by association.
Required. Locked at creation.
Required. The actual prompt.
- Question Type is locked once a Survey collects responses. Changing the type would orphan existing responses — Salesforce requires versioning the Survey to change types after submissions exist.
- Logic / Branching can create skip patterns hard to debug. Test with various response paths before launching to production.
- Salesforce Surveys (free tier) limits questions per survey. The cap varies; complex multi-page surveys may exceed limits — check the edition's allowance.