Questions are a flavor of Feed Item where the post invites answers — "Anyone know how to handle a stuck approval?" Best Answers can be marked, building a Q&A knowledge base out of Chatter activity. Useful inside Communities and internal teams.
- Open a record's Chatter feed (or a Chatter Group, or your profile)
Questions are posted to feeds, same as regular Feed Items.
- Open the publisher → Question tab
The publisher has tabs for Post / Question / Poll / etc. Pick Question.
- Enter the Question title and details
Title is the headline; details is the long-form context.
- (Optional) tag with Topics
Use #tag in the body or in the dedicated topic field.
- Click Ask
Question is posted. Other users can comment with answers.
- When answered, mark the Best Answer
On the Question, click Mark as Best on the most helpful answer. The Best Answer surfaces at the top of the thread.
Mandatory fields
Titlerequired
Required.
Bodyrequired
Required.
Gotchas
- Questions use the same Feed Item object as posts but have a Type field distinguishing them. Reports on Questions vs Posts filter on Type.
- Best Answer is a single answer per Question. Marking another answer Best auto-unmarks the previous.
- In Experience Cloud Communities, Questions are how customers ask for help. Pair with a Knowledge component so commonly-asked questions can be auto-suggested as articles.