Most policy records arrive in Salesforce through an integration from a policy administration system, but admins and agents do create them by hand during setup, testing, or for lines managed directly in Salesforce. Here is how to create one once the FSC insurance package is enabled and your profile has access to the InsurancePolicy object.
- Open the Insurance Policies tab
From the App Launcher, open an FSC insurance app and find the Insurance Policies tab, or navigate to the InsurancePolicy object list view. Click New. If you use record types for personal and commercial lines, pick the right one first, because it drives the layout and field set you see next.
- Fill the core contract fields
Enter the policy name or number, choose the policy type, set the named insured and the policy owner, and capture the effective and expiration dates. Add the premium and set the status to the value that matches the contract, such as in force.
- Add the related detail
Save the policy, then use the related lists to add coverages, insured assets, and participants. Each coverage carries its own limit and deductible, and each participant carries a role such as beneficiary or named insured.
- Confirm it surfaces in the console
Open the policyholder account and confirm the new policy appears in the consolidated view. Check that any roll-up to the household and any related claim list behave as expected before handing the record to agents.
The human-readable identifier for the contract; carriers usually mirror the number from the policy administration system.
The line of business, such as auto, home, life, or annuity, which governs layouts and downstream reporting.
The policyholder, set as a lookup to an Account, often a Person Account for personal lines or a business Account for commercial.
The date coverage begins; paired with the expiration date it defines the policy term.
The current state of the policy, such as in force, lapsed, or cancelled, which automation and reports key off.
- Decide whether Salesforce or the policy administration system is the system of record before you let anyone hand-key policies, or you will create conflicting copies.
- Use separate record types for personal and commercial lines; shared layouts hide the fields each market actually needs.
- Coverages, assets, and participants live on related objects, so a policy with no children looks complete but reports as empty on coverage and claim metrics.
- The InsurancePolicy object is available in API version 59.0 and later, so very old API integrations may need an endpoint version bump to write to it.