Ideas are the Salesforce Ideas community feature — users submit suggestions, others vote, top-voted ones get implemented. It's most often used in Customer Communities ("Help us improve our product"). Creating an Idea is straightforward; the work is configuring the Zones and visibility.
- Confirm Ideas is enabled
Setup → Ideas Settings → Enable Ideas. Off by default in newer orgs.
- Configure at least one Idea Zone
Setup → Ideas Zones → New. Zones group Ideas by topic / product area.
- Open the Ideas tab
App Launcher → Ideas.
- Click New
Top-right of the list.
- Set Title and Description
Title is the headline; Description is the full pitch.
- Pick Zone and Categories
Zone is required. Categories are picklist values for filtering.
- Save
Idea is created. Other users can comment, vote up, or vote down.
Mandatory fields
Titlerequired
Required. The headline.
Zonerequired
Required. Determines visibility and grouping.
Gotchas
- Ideas is a legacy feature that Salesforce has de-emphasized in favor of Salesforce Communities / Experience Cloud. New orgs may not see Ideas in the App Launcher by default — must be enabled in Setup.
- Zones gate visibility. An Idea in a Zone the user can't see is invisible to them — they can't even discover it via search.
- Vote tallies (PromotedScore) drive default sort. Spam votes from bots can skew rankings — moderate Ideas if you have a public-facing community.