Following is a one-click action surfaced on the entity page. The exact button location depends on whether the entity is a user, a record, a group, or a file.
- Open the entity
Navigate to the user profile, record detail page, Chatter group, or file you want to follow.
- Click Follow
The Follow button appears in the header. Clicking it subscribes the current user; the button label flips to Following.
- Verify in What I Follow
Open the Home page or the Chatter tab. The What I Follow feed should now include posts from the new entity.
- Adjust notifications
Open Personal Settings, Chatter Email Settings, to tune which followed entities email you and how often.
- Unfollow when needed
The same button that says Following toggles back to Follow when clicked. The EntitySubscription record is hard-deleted.
Gotchas
- The 500-followed-entities limit per user is enforced. A user who follows everything will silently fail to follow new records once they hit it.
- Feed tracking is global per object, not per user. Turning on tracking for the Owner field on Account broadcasts owner changes to every follower of every Account.
- Auto-Follow Records They Create captures new records only. Records imported via Data Loader, API, or migration are not auto-followed by the importer.
- Follow does not survive record merges. If a duplicate Account is merged, the followers of the loser record are not migrated to the winner. Plan an EntitySubscription cleanup as part of any merge project.