Configuring the email tracking filter is a small Setup page but the entry strategy matters. The steps below cover what to add on day one and what to audit periodically.
- Confirm email tracking is enabled
Setup > Email > Sales Email > Activity Settings. Confirm Email Tracking is on. Filtering only matters if tracking is active.
- Navigate to Filter Email Tracking
Setup > Email > Filter Email Tracking. The page shows a list of currently filtered addresses and domains.
- Add your corporate domain
Enter your primary domain (yourcompany.com) without the @ symbol. Save. Internal forwards are now excluded.
- Add known noisy addresses
Add any partner addresses, test inboxes, or compliance archives known to pre-fetch tracked emails. Document the reason for each entry.
- Add mail security scanner addresses
Identify scanner addresses from corporate IT. Common ones: ATP, Proofpoint, Mimecast scan endpoints. Add the specific addresses they advertise.
- Validate with a test send
Send a tracked email to an internal address. Confirm no open event is recorded after the recipient opens it. Repeat for an external address to confirm tracking still works.
- Schedule annual audit
Add a calendar reminder to review the filter list annually. Remove stale entries; confirm corporate domain changes are reflected.
Specific email address to filter. Exact match (user@example.com).
Entire domain to filter. Suffix match (example.com catches sub.example.com).
Optional note per entry explaining why it was added. Critical for future audits.
Some entries support temporary disabling rather than deletion. Useful when troubleshooting whether an exclusion is causing missing data.
Some org versions support bulk import of filter entries. Useful for migrating from a separate exclusion-list tool.
- The filter only affects email tracking, not other email events. Bounces and deliverability data still flow normally.
- Marketing Cloud and Pardot tracking have their own exclusion lists. Filtering here does not affect those platforms.
- Domain match is suffix-based and catches subdomains. Adding a domain may exclude more than intended; review subdomains before adding.
- Mail security scanner addresses change. Stale scanner entries in the filter list do no harm, but new scanner endpoints need to be added when corporate IT changes tools.
- Removing an entry does not retroactively re-tracking past emails. Removing a domain only affects future sends, not historical tracking data.