Field Service Mobile Settings configure how the Field Service mobile app behaves on technicians' devices — offline data caching (which records pre-load), GPS / location tracking, push notifications, geofencing for auto-checkin. Sister page to Briefcase Builder, focused on device-side runtime behavior.
- Open Setup → Field Service Mobile Settings
Setup gear → Quick Find: Field Service Mobile → Field Service Mobile Settings.
- Configure Offline Caching
Set how much data the app stores offline. Aggressive caching = bigger sync time but better offline experience.
- Configure GPS / Location Tracking
Enable location capture per Service Appointment. Powers Service Resource location-on-map for dispatchers.
- Configure Push Notification behavior
What events trigger a push to the technician's device — appointment assignment, urgent reschedule, dispatch message.
- Configure Geofencing parameters
When ON, app auto-changes the appointment Status when the tech crosses an entry/exit boundary at the customer site. Radius typically 100-500 meters.
- Save
Settings push to devices on next sync. Existing in-flight technicians may need to log out and back in to pick up changes.
Per-edition cap. Larger = more data offline.
On/off plus accuracy threshold.
Per-event-type toggles.
Auto-status on enter/exit. Configurable radius.
- GPS tracking is privacy-sensitive. Some jurisdictions require explicit consent — coordinate with your legal team before enabling location capture.
- Geofencing accuracy depends on the device's GPS chip and signal. Indoor sites (warehouses, basements) may not register entry — provide a manual override path for technicians.
- Push notifications require the device's OS-level permission. If a technician declined push permission at install, no Salesforce setting can override that — they must re-enable in OS settings.