Favorites need no admin configuration. The work is training users to use them and pairing with the other navigation tools.
- Star the destinations you visit often
Click the star icon in the page header on records, list views, dashboards, and Topics you visit repeatedly. The destination joins the Favorites menu.
- Access from the global Favorites menu
Click the Favorites star in the top navigation. The menu lists every saved favourite; clicking navigates back instantly.
- Reorder or remove with Manage Favorites
From the Favorites menu, click Manage Favorites. Drag to reorder, delete the ones no longer used. Keep the menu lean.
- Train users during Salesforce onboarding
Favorites are one of the highest-leverage productivity tips for new Salesforce users. Make them part of onboarding rather than discovery.
- Combine with Topics following and Bookmarks
Favorites for navigation, Topics for ongoing feeds, Bookmarks for specific Chatter posts. The three together cover most personal organisation needs.
- Favorites are personal. No one else sees them; the action is not a share or recommendation.
- Favorites accumulate without curation. Periodic Manage Favorites cleanup keeps the menu useful.
- Classic Chatter's Favorites tab is legacy. Modern documentation uses the Lightning global header Favorites menu.
- Following and Favouriting are independent. Many users conflate them; the distinction matters for navigation versus feed behaviour.