Article Manager is the Knowledge tab in Lightning Experience. Here is how to use it to find, publish, and archive articles, including a mass archive. You need Lightning Knowledge enabled and the Knowledge User license plus the right object and data category permissions.
- Open the Knowledge tab
In the Service app, click the Knowledge tab to reach Knowledge home. This is the surface that older orgs knew as the Article Management page in Salesforce Classic.
- Choose a list view
Use the list view dropdown at the top of the page to switch between views such as Draft Articles and Published Articles. Sort by publish date, last modified date, or alphabetically to find what you need.
- Select the articles
Select one row to act on a single article, or select the checkboxes for several rows to run the same action across a batch.
- Run an authoring action
Click the dropdown arrow and choose the action: Publish, Archive, Restore, Delete, or Edit as a draft. To mass archive, open Published Articles, select the articles, click the dropdown arrow, and choose Archive.
Narrows the page by publication status, data category, record type, or author so you act on the right subset of articles.
The Draft, online, or archived state of an article. Drafts can be published or deleted; published articles can be archived or edited.
Controls which slice of the catalog a user sees in their list views, set through roles, permission sets, or public groups.
A saved filter combination, such as drafts older than thirty days, that gives each role a ready-made working queue.
- Mass archive runs from the list view in the interface. Archiving Knowledge articles through Data Loader is not supported.
- A mass publish or mass archive across hundreds of articles is not undone with one click, so confirm the selection before you run it.
- The actions that appear depend on an article's current state and the running user's permissions, so two users may see different buttons on the same list.
- Scope archived content visibility deliberately. Authors who cannot see existing or archived articles sometimes recreate content that already exists.