Profile, Chatter
The Chatter-specific aspects of a Salesforce user's profile page, including their photo, bio, contact information, feed posts, followers, following list, and groups, visible to other users in the organization.
Definition
The Chatter-specific aspects of a Salesforce user's profile page, including their photo, bio, contact information, feed posts, followers, following list, and groups, visible to other users in the organization.
In plain English
“A Chatter Profile is the social aspects of a user's profile page in Chatter: their photo, bio, contact info, feed posts, followers, who they follow, and their groups. Other users in the org see this when they look at the person's Chatter profile.”
Worked example
When a colleague at Tarryholme Capital views Maria's Salesforce Profile in Chatter, she sees Maria's Chatter Profile aspect: photo, bio, contact info, recent feed posts, the people Maria follows, the people who follow her, and the Chatter groups she's a member of. The Profile-Chatter view is the social face of the user record - public to other employees in the org by default. Maria can edit her own Profile-Chatter info via My Settings; admins control which fields are editable. The Profile-Chatter is what makes Salesforce more than a CRM - it's also a corporate social platform tied to the data model.
Why Profile, Chatter matters
In Salesforce, the Chatter Profile refers to the Chatter-specific aspects of a user's profile page, including their photo, bio, contact information, feed posts, followers, following list, and groups, visible to other users in the organization. It's essentially the user's social presence within the org's Chatter community.
Encouraging users to fill out their Chatter profiles makes the whole org more navigable and human. When users have photos, bios, and visible context, finding the right person and understanding who you're working with becomes much easier. Mature orgs encourage Chatter profile completion as part of employee onboarding, treating profile completion as part of joining the company's collaborative culture.
How organizations use Profile, Chatter
Encourages Chatter profile completion during onboarding, treating it as part of joining the company culture.
Uses rich Chatter profiles to help employees find experts and context across the org.
Treats profile photos and bios as foundational to making the org navigable.
About the Author
Dipojjal Chakrabarti is a B2C Solution Architect with 29 Salesforce certifications and over 13 years in the Salesforce ecosystem. He runs salesforcedictionary.com to help admins, developers, architects, and cert/interview candidates sharpen their fundamentals. More about Dipojjal.
Test your knowledge
Q1. What is a Chatter Profile?
Q2. Why encourage Chatter profile completion?
Q3. What's a typical practice?
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