Custom Console Component
A Custom Console Component in Salesforce is a custom Visualforce page, Lightning component, or Canvas app that administrators add to the sidebar, footer, or highlights panel of a Service Console or Sales Console.
Definition
A Custom Console Component in Salesforce is a custom Visualforce page, Lightning component, or Canvas app that administrators add to the sidebar, footer, or highlights panel of a Service Console or Sales Console. These components extend the console with custom functionality such as displaying external data, providing agent tools, or integrating third-party applications within the agent's workspace.
In plain English
“A Custom Console Component is something you build to add to the Service Console or Sales Console sidebar or footer. It could be a Visualforce page, a Lightning component, or an embedded external app. It gives agents extra tools or information right next to the records they're working on.”
Worked example
Cliffside Insurance's Service Console for claims agents has a Custom Console Component embedded in the sidebar - a Lightning Web Component that displays the customer's prior claim history pulled from a separate claims-management system via API. While the agent works on the active claim Case, the Custom Console Component shows the customer's last 12 months of claims activity, the open-claim count, and a settlement-trend chart - context that lives outside Salesforce but is now accessible without switching tabs. The component was built once by an in-house dev and deployed to the entire claims team's console layout.
Why Custom Console Component matters
Custom Console Components are admin-added components that extend the Salesforce Console (Service Console or Sales Console) with custom functionality. They can be Visualforce pages, Lightning components, or Canvas apps, and they live in specific console regions like the sidebar, footer, or highlights panel. Admins configure them in the app settings so they appear automatically when agents open the console, giving them custom tools alongside the built-in console features.
Custom Console Components are how organizations extend the out-of-the-box console experience to match their specific workflow needs. A Service Console might have a custom component that displays external ticketing system data alongside Salesforce Cases, a sidebar component that shows real-time agent metrics, or an integration with a third-party knowledge base. In Lightning, this pattern has been largely absorbed into the Lightning App Builder and utility bar configuration, where admins can add any Lightning component to a console page without treating it as a special 'custom console component'.
How organizations use Custom Console Component
Built a custom Lightning Web Component that displays external inventory data alongside Cases in the Service Console. Agents see inventory availability in real time without leaving their case workspace.
Added a custom utility bar component that shows each agent's current Omni-Channel capacity and status, giving them a quick view of their workload at all times.
Embedded a third-party knowledge base as a Canvas app in their Service Console sidebar. Agents search the external knowledge base without leaving Salesforce, and the component passes context about the current Case automatically.
Trust & references
Straight from the source - Salesforce's reference material on Custom Console Component.
- Create and Edit a Custom Lightning Console AppSalesforce Help
Test your knowledge
Q1. What is a Custom Console Component?
Q2. What technologies can be used to build Custom Console Components?
Q3. What's a common use case for a Custom Console Component?
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