Content Delivery

Content Delivery in Salesforce is a feature that allows users to share Salesforce CRM Content documents with external recipients by generating a trackable URL. The recipient can view or download the content via the link without needing a Salesforce login. Content deliveries track views, downloads, and last viewed date, providing visibility into how shared content is consumed.

Content Delivery is a Salesforce CRM Content feature that lets users share documents with external recipients through a trackable URL. The user picks a content file, generates a delivery link, and sends it to the recipient by email or any other channel. The recipient clicks the link to view or download the content in a browser without needing a Salesforce account or login. Content deliveries track view counts, last viewed date, downloads, and the IP address of the viewer, giving the sender visibility into how their content is being consumed.

Content Delivery is most useful for sharing sales collateral, presentations, contracts, and other documents with prospects or customers. The tracking aspect provides valuable signal: knowing that a prospect viewed your proposal three times in one day is a buying signal, and knowing they never opened it tells you something different. The feature is part of the Salesforce CRM Content product, which is itself a somewhat older content management system that's been complemented (and in some cases replaced) by Files in Lightning Experience, but Content Delivery remains useful where the tracking matters.