You do not create a User License directly; you select one when you create the user record. The license you choose at this step sets that user's access ceiling, so confirm the role first. Create a user in Setup under Users.
- Open the New User screen
In Setup, go to Users then Users, and click New User. For several people at once, use Add Multiple Users instead.
- Enter identity details
Fill in the name, alias, email, and username. The username must be unique across all Salesforce orgs and is formatted like an email address.
- Choose the User License
Pick the User License that matches the role, for example Salesforce for a full CRM user or Salesforce Platform for an internal-app-only user. This selection filters which Profiles you can pick next.
- Select a Profile and save
Choose a Profile compatible with that license, set role and other options, then save. Salesforce sends the activation email so the user can set a password.
The base license that sets the user's access ceiling; it controls which Profiles and features are available.
The Profile must be compatible with the chosen User License; the picklist filters to matching Profiles only.
A globally unique login in email format, required for every user record.
A valid address that receives the activation message and system notifications.
- The User License you pick limits the Profiles you can select; a Profile built for Salesforce will not appear for a Platform user.
- You cannot save a user if no seats of the chosen license type remain; check the count on Company Information first.
- Switching a user's License later is restricted and often requires deactivation and recreation, which breaks record ownership and history.