Use the Paused and Failed Flow Interviews page to find a flow run that did not finish, then resume it or remove it. This walkthrough covers the day-to-day admin loop on the Setup page.
- Open the page
From Setup, type Paused and Failed Flow Interviews into the Quick Find box and open the result. You see one list holding both paused and failed interviews for the org.
- Read the state of each run
Identify whether a row is paused (waiting on a schedule or a user) or failed (stopped on an error). Note the related flow, the running user, and the timestamp to understand what happened.
- Resume a paused run
For a paused interview that needs a manual nudge, open it and resume it. Confirm the running user still has access to every element after the Pause, or the resume can fail.
- Delete a stuck or unwanted run
For an abandoned paused run or a failed run you have accounted for, open the record and choose Delete. Use Data Loader, Workbench, or SOQL for large cleanups.
- Fix the root cause in Flow Builder
For failures, open the flow in Flow Builder, find the failing element, add a Fault path or correct the logic, and activate the fix so future runs do not fail the same way.
Continues a paused interview from where it stopped; the run picks up after the Pause element.
Permanently removes an interview; the run does not continue and any queued post-Pause work never happens.
Lets end users resume their own paused interviews without an admin opening Setup.
An alternate Lightning workspace to monitor failed and paused interviews with saved, filterable list views.
- An autolaunched flow can fail at resume if the running user lost a permission needed after the Pause; activate the resume-with-same-access release update or run the flow in system context.
- You cannot delete a flow that still has paused or failed interviews; clear those interview references first, or the delete can return an internal server error.
- High paused-interview counts are normal for flows that pause on a long schedule and are not by themselves a sign of trouble.
- Deleting an interview is permanent and the run will not finish, so confirm it is truly abandoned before removing it.