Create an Org-Wide Address in Setup so chosen users (or system processes) can send branded outbound email. You need the Manage Email Administration permission and access to the target mailbox to confirm the verification link.
- Open Organization-Wide Addresses
In Setup, use Quick Find to open Organization-Wide Addresses under Email administration, then click Add.
- Enter the display name and address
Type a friendly Display Name (what recipients see) and the exact Email Address you want to send from, such as support@yourcompany.com.
- Choose the Purpose
Pick User Selection so the address appears in the From dropdown, Special Purpose for no-reply or system mail, or the combined option to do both.
- Scope the profiles
For a User Selection address, allow all profiles or restrict it to the specific profiles that should be able to send as this address.
- Verify from the inbox
Save, then open the verification email Salesforce sends to the address and click the confirmation link to activate it.
The friendly sender name recipients see next to the address (for example, Acme Support).
The actual address mail will appear to come from; it must be a real, monitored mailbox to receive the verification link.
Whether the address is selectable by users, reserved for special or no-reply use, or both.
For User Selection, either all profiles or a chosen subset that may send as this address.
- The address stays unusable until someone clicks the verification link sent to the inbox, so set up the mailbox before adding it in Setup.
- You can have only one verified default no-reply address, and once created a no-reply address cannot be deleted.
- Some features such as mass email and certain list email paths ignore Org-Wide Addresses, so test the exact send path you intend to use.
- Without SPF and DKIM configured for the sending domain, branded sends may be marked as spam or rejected by recipient servers.