Order Settings lives in Setup and takes only a few minutes to configure, but the choices stick. Enable the object, then turn on only the capabilities you actually need for returns, pricing, and reductions. Test in a sandbox before you do this in production.
- Open Order Settings
In Setup, use Quick Find to search for Order Settings and open the page. This is the single screen that controls the standard Order object.
- Enable Orders
Select the Enable Orders checkbox and save. This exposes the Order tab, makes the object queryable, and lets you add Orders to layouts and profiles.
- Choose your reduction approach
Decide between Enable Reduction Orders, Enable Negative Quantities for Order Products, or both, based on how returns and reductions are recorded in your finance and integration design.
- Set the optional flags
Turn on Enable Zero Quantity Orders or the orders without price books option only if a real use case requires them, then save and confirm the toggles stuck.
Activates the standard Order object so the tab, SOQL access, and Account and Contract relationships become available.
Allows Order Products to hold quantities below zero so reductions can be recorded as negative lines on an order.
Lets you create reversing orders that point back at an activated original to record returns and reductions with a clean audit trail.
Permits Order Products at a quantity of zero, useful for amendments, paused subscription lines, and integration placeholders.
- You cannot disable Orders once order records exist, so treat Enable Orders as a long-term decision and plan layouts and sharing first.
- Order sharing is configured under Sharing Settings, not here; without it users see only orders they own.
- Activated orders have editing limits, so enable Reduction Orders or negative quantities up front if you expect returns.
- Changing these settings mid-life can break flows and integrations that assumed the old behavior; test in a sandbox first.