Turning the consent off is a self-service Setup action when your contract allows it. Decide the choice at a governance level first, then make the change and record it. The steps below assume you have the System Administrator profile or an equivalent permission and that your edition exposes the page.
- Open the Setup page
From Setup, type Opt Out of Customer Data Access in the Quick Find box, then select the result. If the page does not appear, your contract or edition may not expose the control, and you should raise it with your Salesforce account team.
- Read the current state
Confirm whether the consent is currently on or off. Government Cloud orgs are opted out by default from February 2026, so do not assume a state. Note the current value before changing anything.
- Turn the consent off
If allowed, switch the consent off. From that point no new data is shared for service improvement. Already-collected data is retained for up to 30 days, then permanently deleted.
- Record the decision
Log who made the change, the date, and the business or compliance reason. The date starts the 30-day deletion clock, which auditors may ask you to evidence.
Salesforce may use the org's data for service improvement, search relevance, and pilot or early-access eligibility for Agentforce and Einstein features.
No new data is shared. The org cannot join pilots, search relevance for org and industry terms may drop, and collected data is deleted after up to 30 days.
The page lets you change the setting only if your agreement allows it. If the toggle is unavailable, the change must go through your account team.
- This page does not control who in your own org sees records. Object, field, and record security are separate.
- Opting out does not block Salesforce Support logins. Manage that through Grant Login Access and Login Access Policies instead.
- Data already collected is kept for up to 30 days after you opt out, not deleted instantly, then it cannot be recovered.
- Government Cloud orgs are opted out by default starting February 2026, so verify the state rather than assuming consent is on.