Member Statuses are configured per campaign on the Manage Member Statuses screen. Open the campaign, edit its statuses, and pick the default and the responded values. Do this when a campaign needs more than the out-of-the-box Sent and Responded.
- Open the campaign and go to its member statuses
From the Campaign record, open the Manage Member Statuses action (also reachable as Advanced Setup or Edit Member Statuses depending on your layout). You see the list of statuses that currently exist for this campaign.
- Add or rename statuses
Add the values your campaign type needs, such as Registered, Attended, or No Show for an event. Rename or delete the defaults if they do not fit. Keep the labels short and consistent with other campaigns of the same type so reports compare cleanly.
- Set the default status
Mark exactly one status as the default. New members added without an explicit status inherit it. For most campaigns the entry-point status (often Sent or Invited) is the right default.
- Flag which statuses count as responses
Check Responded on every status that should count toward Total Responses and response rate. You can flag more than one. Be deliberate, because this choice drives response rate and Campaign Influence credit.
- Save and verify on a test member
Save the status set, then add a test Lead or Contact and move it through the statuses. Confirm the campaign statistics and response count change the way you expect before you rely on the campaign in reports.
The text users see and select on a Campaign Member, for example Sent, Registered, or Attended.
Marks the one status applied automatically when a member is added with no status specified.
Flags a status as a response so members on it count toward Total Responses and response rate; more than one status can carry this flag.
Controls the order statuses appear in the picklist and on the Manage Member Statuses screen.
- One status must always be the default; you cannot leave a campaign without a default status.
- Flagging a low-intent status (like Opened) as a response inflates response rate and weakens Campaign Influence credibility.
- Member Status sets do not copy across campaigns automatically; clone a template campaign or use a campaign type pattern to stay consistent.
- Deleting a status that members already hold forces you to reassign those members, so plan status cleanup before a campaign is live.