The Setup, Paused and Waiting Interviews node is the operational view. Monitor weekly; cleanup quarterly.
- Open Paused and Waiting Interviews
Setup, Quick Find, Paused and Waiting Interviews. The list shows every interview that persisted.
- Filter by flow and owner
Group by flow name or owner to find the long-paused interviews. Stale interviews on a specific flow signal a screen flow that users abandon.
- Resume on behalf of users
For interviews that should complete, click Resume. The flow opens at the paused element.
- Delete dead interviews
For interviews that should not continue, delete them. Deletion is hard; the interview cannot resume after.
- Build automated cleanup
Create a schedule-triggered flow that deletes FlowInterview rows older than the chosen retention threshold (commonly 60-90 days).
- Configure unhandled-fault email
Setup, Process Automation Settings, set the unhandled-fault email recipient. Errors in interviews route to this address by default, instead of the running user.
- Stale FlowInterview rows accumulate indefinitely without cleanup. Plan a recurring delete-old-interviews job.
- Resuming an interview as a different user changes the running-user context, affecting record access for the rest of the run.
- Bulk DML creates many interviews in one transaction. A flow that runs fine on single records can fail on bulk saves; test with at least 200 records.
- The Apex Flow.Interview class runs flows in the calling transaction''s governor budget. Heavy Apex-invoked flows hit the same limits as direct Apex.