Influence visibility is a single setting under Chatter Settings. The decision is cultural: do you want users to see social-style reputation, or not?
- Open Chatter Settings
Setup, Quick Find, Chatter Settings. The page lists every Chatter configuration.
- Find the Influence toggle
Look for Show Chatter Influence on User Profiles. Default is on for most orgs.
- Decide on visibility
Enable for orgs that want to encourage posting through reputation signals. Disable for orgs where the social ranking feels off-brand.
- Save and verify
Save the setting. Visit a user profile to confirm the influence indicator appears or hides as expected.
- Communicate the change
If toggling influence off, let frequent posters know. Some users actively monitor their badge; removing it without communication causes confusion.
Gotchas
- Disabling visibility does not stop the calculation. Salesforce still computes influence; the score simply does not render in the UI. Re-enabling restores the visible indicator using current scores.
- Influence ranks against all internal users in the org. Cross-org comparison is not possible; the score is purely intra-org.
- The exact formula is proprietary. Customer attempts to game the system (mass-liking to inflate scores) sometimes succeed in the short term but Salesforce''s algorithm adjusts.
- Chatter''s strategic deprioritization means new features around influence are unlikely. Plan around current behavior, not anticipated improvements.