Customers and partners can submit ideas in minutes. Effective ideas follow a tight structure that helps product managers triage and prioritize.
- Search for existing duplicates
Before submitting, search IdeaExchange for the same suggestion. Most ideas have already been submitted; vote and comment on the existing one rather than creating noise.
- Frame a clear title
One-sentence title that names the feature gap. Good: Add formula-evaluated default values to picklist fields. Bad: Picklists could be smarter.
- Describe the problem in the body
Two to three short paragraphs: what you''re trying to do, why current functionality blocks it, what success looks like. Skip the marketing language; product managers respond to specific scenarios.
- Pick the right category
Category routes the idea to the right Salesforce product manager. Mis-categorized ideas wait longer for review.
- Promote within your community
Share the idea in user groups, Slack communities, and customer councils. Volume of votes signals importance to the product manager.
- Engage with status updates
When the product manager comments, respond. Engagement signals continued interest; silence after a status update suggests the original asker has moved on.
One-sentence summary of the requested feature.
Detailed explanation of the problem and desired outcome.
Routes the idea to the right product manager.
Required to track ownership and engagement.
- Duplicate ideas are common. Salesforce''s moderation team merges duplicates over time, but submitting unintentional duplicates dilutes voting weight.
- Safe Harbor applies to every IdeaExchange status. Do not bet contracts on Coming Soon estimates.
- Declined ideas occasionally get revived years later as product priorities shift. Don''t take a Decline as permanent.
- IdeaExchange Reimagined is the long-term direction. Legacy IdeaExchange URLs will eventually redirect to the new experience.