Enabling flagging means configuring moderation in your Experience Cloud site, assigning moderators, and optionally adding custom flag fields for record-level use cases.
- Enable moderation in Experience Cloud
Setup, then Digital Experiences, then your site, then Workspaces, then Moderation. Enable the moderation features. Configure Moderation Rules for automated flagging.
- Assign moderators
Set the Moderate Experiences permission on the profiles or permission sets of users who should review flagged content. Moderators access the Moderation Queue.
- Configure Knowledge article flagging
For Knowledge, enable Flag as Inappropriate on the relevant data categories. Set the recipient (moderator or article owner) and the notification template.
- Add custom Flag fields where useful
On objects where users should flag records (Lead, Case, Account), add a custom checkbox Flag field. Build list views and Flows that use the flag.
- Train users on how to flag
Show users how to access the flag option in feed posts, articles, and records. Without training, flagging happens rarely.
- Monitor the Moderation Queue
Moderators check the queue regularly and act on flags. SLA expectations matter: stale flags create the impression that flagging is ignored.
Built-in community flagging for feed posts, comments, files.
Flag as Inappropriate or Flag for Review on Knowledge articles.
Admin-defined checkbox fields used to mark records for attention.
Automated flagging based on content criteria (profanity, URLs, user age).
- Flags do not block content. They surface it for human review. For automatic blocking, use Moderation Rules with Block instead of Flag.
- Moderation Queue requires active monitoring. Without an assigned moderator and an SLA, flags accumulate without action; the feature becomes performative.
- NetworkActivityAudit retention is limited. Compliance use cases may need data archival before the platform purges records.
- Custom Flag fields are just fields. They do not trigger any automation unless you build it; the field name suggests action but does not enforce it.