Designating a Community Expert means marking a user record inside Experience Workspaces. The flag is per site and per user, and Salesforce limits how many you can designate, so the workflow is selective by design.
- Open Experience Workspaces
From Setup, go to Digital Experiences, All Sites, then click Workspaces next to the site that should hold the expert.
- Open the Members view
Inside Workspaces, click Administration, then Members. The list shows every active member of the site.
- Search for the user
Filter by username or profile to find the user you want to mark. The list paginates, so use search rather than scrolling for any site with more than a few hundred members.
- Mark the Community Expert checkbox
Click the user row, find the Community Expert checkbox in the side panel, and save. The badge appears within a few minutes once page caches refresh.
- Verify the badge shows
Log in as an external user in incognito, open a feed item the expert posted, and confirm the badge renders next to the name. If it does not, the site template may not support the badge (LWR sites need a custom component).
- Salesforce caps the count of experts per site based on edition; the checkbox silently fails to save if you exceed the cap.
- LWR templates do not render the expert badge in stock components. Use Aura, Visualforce, or build a custom LWC that reads the flag.
- The badge is local to the one site. Marking someone expert in your Customer Portal does not flag them in your Partner Portal.
- Community Expert grants zero additional permissions. If you want experts to also moderate posts, separately assign them to the Community Moderator role.
- Removing the checkbox does not retroactively change past posts in cached feeds; the badge may linger for hours until the cache rebuilds.