You create a Chatter Group from the Groups tab. You need the Create and Own New Chatter Groups permission, and creating an unlisted group requires your admin to enable unlisted groups for the org. You become the owner of any group you create.
- Open the Groups tab
Click the Groups tab, or find Groups in the App Launcher, then click New Group on the Groups list page.
- Name and describe the group
Enter a Group Name that is unique across public and private groups, and write a short Description that states the group's purpose so members know why it exists.
- Choose the access level
Select Public, Private, or Unlisted. This decides who can see and post, and Unlisted only appears if your admin enabled unlisted groups.
- Set optional behavior
Check Allow Customers to include external members in a private or unlisted group, and turn on Broadcast Only if only owners and managers should post. Adjust automatic archiving if your admin enabled it.
- Save and add members
Save the group, then add or invite members, optionally promote a few to manager, and pin a welcome post that states the posting guidelines.
A unique name across public and private groups. It is the group's primary label in lists, search, and feeds.
Public, Private, or Unlisted. Required because it sets visibility and who can post. Unlisted needs the org setting enabled.
- The Allow Customers setting is permanent. You cannot turn external access on or off after the group is created.
- Unlisted is not an option unless an admin has enabled unlisted groups for the org under Chatter Settings.
- Users with Modify All Data or View All Data can read private group content org-wide, so private is not fully hidden.
- If archiving is enabled, a group with no posts or comments for 90 consecutive days archives itself; a mention does not reset the clock.