Modern Q&A runs on Chatter Questions plus the Experience Cloud question component. Setup is short; the operational work is moderation and Knowledge article curation.
- Enable Chatter Questions
Setup, Chatter Settings, confirm Chatter Questions is on. The setting is enabled by default in modern orgs and exposes the Ask a Question UI in feeds.
- Drop the Question component on the site page
Experience Builder, edit the Help Center or Customer Service template page, drop in the Question component (or use the default if it is already on the page). Configure topics or categories.
- Configure moderation
Workspaces, Moderation. Set rules to flag profanity, spam links, or specific topics. Decide whether a moderator must approve every post or only flagged ones.
- Train MVPs and moderators to mark Best Answers
Community managers and high-reputation members can mark a comment as the Best Answer. The marked answer pins to the top of the thread and is what new visitors see first.
- Route best answers into Knowledge
Set up a workflow (often a Flow) that prompts a moderator to create a Knowledge article from a popular best answer. Knowledge then becomes searchable both inside and outside the community.
- Legacy Answers (the Community Application feature) cannot be enabled in new orgs. Documentation that references it is historical.
- Q&A data lives in Feed Items, not in a dedicated Question table. Reports must filter by TYPE=QuestionPost to see questions only.
- Best Answers do not automatically become Knowledge articles. Escalation is a manual or automated workflow, not a built-in click.
- Moderation rules need explicit configuration. Out-of-the-box settings filter spam links but not topic-specific content.