Activity Settings is the global configuration page for Tasks, Events, and Calendars — closed-task editing, email-to-Salesforce, custom logo on Activity Composer, and similar org-wide toggles. Small page, big impact on user experience.
- Open Setup → Activity Settings
Setup gear → Quick Find: Activity Settings → Activity Settings.
- Click Edit
Top-right of the page.
- Tick Allow Users to Edit Closed Tasks
When OFF (default), closed Tasks are read-only — users can't fix typos or correct assignments. ON gives flexibility but allows historical edits.
- Tick Enable Email-to-Salesforce
Auto-creates Tasks when users BCC a Salesforce-generated email address. Pairs with Outlook / Gmail integrations.
- Tick Enable Recurring Events / Multi-Day Events
Recurring is on by default; Multi-Day requires the org-level enablement.
- Configure Activity-Related Settings
Show Activities for Inactive Users (audit visibility), Show Custom Logo on Activity Composer, Restrict Tasks to Activity Date constraints.
- Save
Settings apply immediately.
OFF default. Toggle for flexibility.
Auto-create Tasks from BCC'd emails.
Generates a series of linked Events.
Single Event spanning days. Some scheduling tools don't handle these well.
- Allow Users to Edit Closed Tasks is OFF by default. Many users assume they can edit closed Tasks and file tickets when they can't — toggle ON if your team needs flexibility.
- Email-to-Salesforce is per-user — each user gets their own BCC address. Sharing the BCC address across users captures the wrong owner on the auto-created Task.
- Multi-Day Events break the standard "all-day on a single date" assumption. Outlook / Google calendar sync may render them oddly. Test before enabling.