Salesforce DictionarySalesforce DictionaryWork assignment vs sharing access
In Salesforce, a holding area for records (like cases, leads, or custom objects) that are awaiting assignment to a user, where any queue member can claim ownership, used to distribute work among teams.
A Salesforce group consisting of individual users, roles, roles and subordinates, or other groups, used in sharing rules, folder access, email distribution, and queue membership to manage collective access and notifications.
| Dimension | Queue | Public Group |
|---|---|---|
| Primary Purpose | Route and assign records to a team | Share record access with a group of users |
| Record Ownership | Can own records (Cases, Leads, etc.) | Cannot own records |
| List Views | Members see queue list views | No associated list views |
| Assignment Rules | Can receive records from assignment rules | Cannot receive assigned records |
| Sharing Rules | Can be used in sharing rules | Can be used in sharing rules |
When you need to route and distribute work items to a team for processing.
When you need to share record access with a specific group of users.