Service Cloud Consultant Daily 5

Today's five free practice questions for the Salesforce Service Cloud Consultant certification. Same set for everyone, refreshed at midnight UTC. Sign in if you want your streak to count.

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Daily 5 · 2026-07-30 · 1 / 5

EasyQuestion 1 of 5

Agents say they need to log in as Available for Chat or as Available for Voice without taking both at once. Which Omni-Channel feature controls which channels an agent is available for at a given moment?