If you inherit an org with Chatter Answers data, the likes still exist as FeedLike rows. Inspection is a SOQL exercise.
- Confirm Chatter Answers is enabled
Setup, Chatter Answers Settings. If the node is missing, the org never had the product.
- Query FeedLike for Question-related likes
Run SOQL: SELECT Id, UserId, FeedItemId FROM FeedLike WHERE FeedItem.Parent.Type IN (''Question'', ''Reply''). The result is the historical like data.
- Plan migration to Experience Cloud
Use the Migrate to Communities tool. The migration preserves likes by mapping them to the new feed items.
- Verify post-migration
After migration, confirm the like counts on each migrated question match the legacy counts.
- Decommission the legacy community
Once Experience Cloud is live, retire the Chatter Answers community node and let the data archive.
Gotchas
- Chatter Answers is retired. New orgs cannot enable it; existing orgs cannot recreate it after retirement.
- The Migrate to Communities tool is the supported migration path. Hand-rolled migrations are possible but tedious.
- Likes on legacy Questions are FeedLike rows. They survive migration only if the migration tool maps them to the new feed items.
- Documentation drift is severe. Treat any Salesforce article older than 2017 referencing Chatter Answers as historical context.