Most orgs have already migrated. The remaining work is for orgs that still carry legacy Answers data or documentation that references the old surface.
- Inventory legacy Answers data
Query Question and Reply objects to see how much historical data exists. The data remains queryable even though the UI is retired.
- Migrate Category Groups to Knowledge Data Categories
Recreate the Category Group structure as Knowledge Data Categories. The configuration screens are similar; the same tree model applies.
- Replace community Q&A with Chatter Questions
Enable Chatter Questions and Experience Cloud Q&A components. Plan for the flatter Topic model rather than the hierarchical category model.
- Rebuild reports
Reports on legacy Question and Reply with Category Group filters do not work. Rebuild against Feed Item objects with Topic filters.
- Update documentation
Any internal documentation referencing Category Group for Answers should translate to Data Category Groups for Knowledge and Topics for Q&A.
- Category Group for Answers is retired in new orgs. Documentation that references it is by definition historical.
- Chatter Questions use flat Topics, not hierarchical categories. Migration loses some taxonomy depth; plan for it.
- Legacy Answers reports do not work on Chatter Questions. Rebuild reports on Feed Item objects.
- Data Category Visibility settings carry across Knowledge but not to modern Q&A Topics. Topic visibility is a separate configuration.