Industry verticals add specific testing dimensions.
Health Cloud:
- HIPAA compliance — PHI protected, encrypted.
- Patient data — accuracy, privacy.
- Care plans — treatment workflow.
- EMR integration — accurate sync.
Financial Services Cloud:
- Regulatory compliance — FINRA, SEC, GDPR.
- Financial accuracy — calculations exact.
- Householding — relationship logic correct.
- Insurance policy lifecycle — accurate state transitions.
Public Sector:
- FedRAMP / Section 508 — accessibility mandatory.
- Citizen-facing portals — public access.
- Records retention — long-term archival.
- Open records / FOIA — data export.
Manufacturing:
- Account-based selling — complex hierarchies.
- Inventory management — accurate counts.
- CPQ accuracy — quote calculations.
Industry-specific testing additions:
- Compliance audits — regular.
- Vertical workflows — specific to industry.
- Vertical integrations — to industry systems.
- Vertical UX — built for the persona.
Talent:
- Industry-specific QAs — knowledge of regulations + workflows.
- Specialised certifications — Health Cloud, Financial Services Cloud certs.
Common pitfalls:
- Generic testing for vertical org — misses compliance.
- Industry knowledge gaps in QA team.
- Audit unprepared — testing didn't cover compliance.
Senior QA insight: vertical orgs need vertical-aware QAs. Domain knowledge multiplies test effectiveness.
The senior framing: Salesforce QA in regulated industries is its own specialty.