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What is a Custom App in Salesforce, and how is it different from a Connected App?

A Custom App is a Lightning navigation grouping — the dropdown at the top-left that organises a set of tabs into a coherent workspace. You create one in Setup -> App Manager -> New Lightning App, choose Standard or Console navigation, assign tabs, and grant access via profiles or permission sets.

Apps don't grant data access — they just present a curated set of tabs. Same Account record looks different inside a Sales App vs a Service App because the surrounding context (related tabs, layout, utility bar) differs.

A Connected App is something else entirely: it's an OAuth integration registration. When an external system (Mulesoft, a mobile app, a script) needs to authenticate to Salesforce via OAuth, it does so as a Connected App — a record that defines the consumer key/secret, callback URL, scopes, and IP relaxation rules. Connected Apps live in Setup -> App Manager too, which is where the naming confusion comes from.

Rule of thumb: if it has tabs, it's a Custom App. If it has a consumer key, it's a Connected App.

Why this answer works

The terminology overlap trips up admins who see two things called "App" and assume they're related. A clean answer separates the user-facing navigation grouping from the OAuth integration record. Mentioning that they share the same Setup page is a nice touch.

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