Field Service Mobile has unique testing needs — offline, mobile, dispatcher console.
Test areas:
- Dispatcher Console: scheduling, gantt, drag-drop assignments.
- Mobile App: offline work order access, photo capture, signature.
- Routing: appointment optimization.
- Schedules: technician availability, working hours.
- Inventory: track and consume parts.
- Sync: data flowing field <-> Salesforce.
Test environments:
- Sandbox + Field Service mobile app installed.
- Test technician users with mobile licences.
- Test crew configurations.
Approach:
- Real device testing for mobile.
- Cellular vs WiFi tests.
- Offline mode — disconnect, work, reconnect.
- Sync conflicts — same record changed offline + online.
- Dispatcher actions verified on technician device.
Common pitfalls:
- Skipping offline tests.
- One device only.
- No conflict tests.
Senior insight: Field Service is mobile-first. Test on actual phones.