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Salesforce QA / Tester
easy

Walk me through the bug / defect lifecycle.

Bug lifecycle: New -> Triaged -> Assigned -> In Progress -> Fixed -> Verified -> Closed.

Stages:

1. New / Reported.

  • QA / user finds an issue.
  • Logs in tracking tool (Jira, Azure DevOps, etc.).
  • Includes: title, description, steps to reproduce, expected vs actual, environment, severity.

2. Triaged.

  • Reviewed by QA lead / dev lead / product owner.
  • Severity confirmed (Sev 1 critical, Sev 2 major, Sev 3 minor, Sev 4 cosmetic).
  • Priority assigned.
  • Routed to right team.

3. Assigned.

  • Developer assigned to fix.

4. In Progress.

  • Developer working on fix.
  • Branch created, code being written.

5. Fixed.

  • Developer commits fix; PR raised.
  • Code review.
  • Merged to develop / main.
  • Deployed to test environment.

6. Verification (QA retest).

  • QA retests with fix in test env.
  • Confirms fix works; no regression.

7. Verified.

  • QA marks as fixed.

8. Closed.

  • Defect closed in tracking system.
  • Audit log preserved.

Other states:

  • Reopened: fix didn't work; defect reopened.
  • Won't Fix: decided not to fix; closed without resolution.
  • Cannot Reproduce: dev can't reproduce; QA provides more info or closes.
  • Duplicate: matches another defect; merged.

Severity vs priority:

  • Severity: technical impact (Sev 1 = system down, Sev 4 = cosmetic).
  • Priority: business urgency (P1 = must fix now, P4 = next release).

A Sev 4 in customer-facing area might be P1; a Sev 1 in rarely-used area might be P3.

Senior QA insight: good defect reports are precise. Vague defects waste developer time. Reproducible steps + environment + expected vs actual save hours.

The senior framing: defect tracking is institutional memory. Future-you / future-team learns from past defects. Treat the tracker as a knowledge base.

Why this answer works

Foundational. The lifecycle stages and severity vs priority distinction are mature.

Follow-ups to expect

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